Sullivan's Jewelers

Customer Service (321) 978-2200

CUSTOM JEWELRY DESIGN | SCHEDULE VIRTUAL CONSULATION

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Terms & Conditions These terms and conditions apply to the Sullivan’s Jewelers’ website located at www.stacisullivansjewelers.com, Sullivansjewelers.shop, and all associated Websites linked to www.stacisullivansjewelers.com by Sullivan’s Jewelers, its subsidiaries and affiliates (collectively 'the Site'). Please read these terms and conditions (the 'Terms and Conditions') carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. These Terms and Conditions govern your use of, and any purchase from, the Sullivan’s Jeweler’s Site, and constitute an agreement between you and Sullivan’s Jewelers. Sullivan’s Jewelers reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site. Returns/Exchanges Sullivan’s Jewelers will honor refunds or exchanges for store credit on specified items for up to 10 business days post pickup/delivery. All special orders, personalized items, one-of-a-kind, and consignment jewelry are final sale and not eligible for return or exchange. All returns/exchanges require a pre-assigned Return Merchandise Authorization Number provided by Sullivan’s Jewelers. Please contact Sullivan’s Jewelers at sullivanjeweler@gmail.com for a Return Merchandise Authorization Number within 3 business days of jewelry pickup/delivery. All jewelry must be in the original condition to qualify for a refund/exchange/store credit. Sullivan’s Jewelers reserves the right to inspect all jewelry prior to refund or exchange for wear or damage. In order to complete a return or exchange, Sullivan’s Jewelers requires a receipt or proof of purchase, along with the original packaging. Returns/exchanges by a gift recipient without proof of purchase will require the name of the original purchaser. Store credit will be valid for 90 days. A restocking fee of 10% is deducted on all refunds. Shipping for returns or exchanges is at the purchaser’s expense. Shipping All Sullivan’s Jewelers shipments require an adult signature at the time of delivery. Sullivan’s Jewelers takes the utmost care to deliver shipments within the timeframe listed at checkout. Depending on where the package is being shipped, the time it may take for a product to be received can vary. All shipments are insured for the amount of the purchase price and shipped through UPS, FEDEX or USPS; for more information, please see the carrier’s policies. Sullivan’s Jewelers requires all shipping costs to be paid for by the customer for returned or exchange items. All shipping costs are nonrefundable. All return shipments require a Return Merchandise Authorization Number which can be obtained by emailing sullivanjeweler@gmail.com. For more information about returning an item, read our policy on 10 Day Returns. If you are making a shipment to Sullivan’s Jewelers, we recommend purchasing insurance and selecting a trackable shipping method. Sullivan’s Jewelers is not liable for any products lost or damaged during return shipping. Accepted Payment Methods: Visa, MasterCard, American Express, Discover, Cash, Zelle, PayPal Payment Information After you have selected your jewelry and provided shipping information, you will see a prompt for your payment details, such as your credit card information and any promotional codes or gift cards you may have. By entering your payment information and submitting your order, you authorize us and our third party payment processors to charge the amount of the order to your selected payment method. Layaway/Finance Options Sullivan’s Jewelers offers a 0% interest, 3-month layaway program. Layaway requires a down payment of 30% of the sale price. No alterations (sizing, engraving, etc.) of the item will be made until paid in full. Layaway payments are NON-REFUNDABLE. If the customer fails to pay for the item in full, any money paid towards the layaway will be converted to store credit. Store credit is valid for 90 days from the date of issue. Passage of Title Title for goods purchased passes from Sullivan’s Jewelers to the purchaser’s designee at the time that goods are delivered to the designee. Repairs Sullivan's Jewelers recommends routine (bi-annual) jewelry cleaning & inspection. If repairs are needed, Sullivan’s Jewelers will do their best to repair your jewelry onsite. If the jewelry repair is a manufacturer defect or under manufacture warranty and needs attention from the manufacturer itself, shipping, insurance and handling charges may be incurred. The minimum charge to ship to the manufacturer is $35. The majority of repair estimates will be given within 7-10 business days for repairs performed onsite. Outside jewelry manufacturers may require additional time. Estimated dates on the repair receipt are purely estimates, as exact dates of service may be unknown due to parts availability from manufacturers or other circumstances. You will be contacted after your jewelry has passed Sullivan's Jewelers rigorous quality control inspection and is ready to be picked up or shipped. Any repairs that go unpaid or are not picked up within 60 days from date of completion will be considered forsaken and retained as the property of Sullivan's Jewelers. All articles which are antique, irreplaceable, fragile or brittle nature, and/or susceptible to damage from light, heat, or moisture are accepted on the condition that the customer accepts all risks with respect to any service requested to be performed. Customers leaving jewelry in the care of Sullivan’s Jewelers will not hold the company liable if damage occurs during routine cleaning, repairing, and inspecting. This store, including its employees, accepts no responsibility for the condition or identification of jewelry, stones or watches. You also affirm these stones are not altered by fracture filling, laser drilling, and/or by any other treatment means, unless specifically listed. The business entity Sullivan’s Jewelers will not act as an issuer of the jewelry item(s) listed and submitted to for repair only. Precautions are taken to keep all customers jewelry safe and secure while in the care of Sullivan's Jewelers. Any unforeseen circumstances will be handled on a case by case basis and insurance may be used to settle a claim. Repair receipt or valid government issued identification card must be presented to pick-up jewelry left in Sullivan's Jewelers care. Sullivan’s Jewelers store policy insists for the owner of the jewelry on hand for repair to notify the business in advance if a person other than the one(s) named on claim receipt will be picking jewelry up. Sullivan’s Jewelers reserves the right to request an approval of another party picking up your item in writing. Warranty Quality, service, and value have been the cornerstones of the Sullivan family legacy for three generations. Sullivan’s Jewelers will cover manufacturing defects to the metal and accent diamonds or gemstones in your Sullivan’s jewelry for up to one year from purchase. Sullivan’s Jewelers reserves the right to void this warranty if the damage was caused by circumstances beyond a manufacturing defect. Please note: Primary/center stones and estate/consignment jewelry are not included in this warranty. To inquire about Sullivan’s Jewelers warranty, please contact SullivanJewel-er@gmail.com. Product Availability On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but your order is subsequently cancelled due to unavailability of product. You acknowledge that products may sell quickly and there may be a short period of time after an order has been submitted, but where the product is no longer available. You agree that we may cancel your order after you have received an Order Confirmation without penalty. On very rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our or our third party fulfillment provider's inventory. You agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability. If you're interested in a piece of jewelry that is currently on back order, contact us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options. Order Approval and Cancellation Receipt of an order confirmation message from Sullivan’s Jewelers only confirms that your order request has been received. Customer orders are not accepted by Sullivan’s Jewelers until the time they have been processed and approved at our headquarters. Sullivan’s Jewelers is not obligated to complete a customer order, and reserves the right to cancel products or services to any customer for any reason at any time. The customer's sole remedy in such cases will be the full refund of any funds that we have collected in reference to the canceled products and/or services. Comparison Purchasing To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please contact one of our diamond and jewelry experts at sullivanjeweler@gmail.com or 321-978-2200 and we would be happy to help you make your choice. Information On Our Site At Sullivan’s Jewelers, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly. Information that we communicate is not a binding contract, and should not be treated as such. The sole remedy of a customer acting on incorrect information is to request a cancellation of the order placed as a result of this incorrect information. If an order has been shipped, the customer agrees to either return the product for full credit or pay the difference between the actual and charged prices. Please review our Return Policies. Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, Sullivan’s Jewelers states that carat total weight in all purchases may vary 0.05 carats from stated weight. On the Site, we provide the measurement of our products based on manufacturer specifications. Slight tolerances may be accounted for based on finishing during the manufacturing. Width tolerance on machine made wedding bands of 0.20mm is allowed. Cast manufactured rings can vary slightly more. For gemstone and pearl measurements, a tolerance of 0.25mm is allowed. For diamond jewelry set with multiple diamonds, we provide the estimated total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated. Site Content The Site and all content and other materials, including, without limitation, the Sullivan’s Jewelers’ logo, and all designs, text, graphics, pictures, selection, coordination, 'look and feel', information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the "Site Materials") are the proprietary property of Sullivan’s Jewelers or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. Use Of The Site You are granted a personal, limited, non-sublicensable license to access and use our Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of our Site Materials for your informational, non-commercial and personal use only. Such license is subject to these Terms and Conditions and does not include: (a) any resale or commercial use of our Site or the Site Materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site Materials, (d) modifying or otherwise making any derivative uses of our Site and the Site Materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site Materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site Materials other than for its intended purpose. Any use of our Site or the Site Materials other than as specifically authorized herein, without the prior written permission of Sullivan’s Jewelers, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time. Infringer Policy In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Sullivan’s Jewelers has adopted a policy of terminating and barring, inappropriate circumstances and at Sullivan’s Jewelers sole discretion, site users or account holders who are deemed to be repeat infringers. Sullivan’s Jewelers may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that your work has been copied and is accessible on the Site in a way that constitutes copyright infringement, you may notify Sullivan’s Jewelers by providing the following information (as required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. § 512) to sullivanjeweler@gmail.com. • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; • A description of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Sullivan’s Jewelers to locate the material; • Information reasonably sufficient to permit Sullivan’s Jewelers to contact the complaining party, such as an address, telephone number and an electronic mail address at which the complaining party may be contacted; • A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and • A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Inquiries that do not comply with all of the requirements of 17 U.S.C. § 512 may not be effective. Please be aware that if you knowingly materially misrepresent that material or activity on the Site is infringing your copyright, you may be held liable for damages (including costs and attorneys’ fees) under 17 U.S.C. § 512(f). Submissions You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, Sullivan’s Jewelers, or our products or services that are provided by you to Sullivan’s Jewelers are non-confidential and shall become the sole property of Sullivan’s Jewelers. Sullivan’s Jewelers will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant Sullivan’s Jewelers and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity. Third Party Content Sullivan’s Jewelers may provide links to Web pages and content of third parties ('Third Party Content') as a service to those interested in this information. Sullivan’s Jewelers does not monitor or have any control over any Third Party Content or third party Sites. Sullivan’s Jewelers does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Sullivan’s Jewelers does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk. Product Reviews And User Content Our Site includes a product review feature, and includes or may include in the future discussion forums, user generated content, or other areas or services in which you or third parties create, post, or store any content, messages, materials or other items on our Site ('Interactive Areas'). You are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through our Site any of the following: 1. Any message, data, information, text, music, sound, photos, video, graphics, code or other material ('User Content') that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable; 2. User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law, including, without limitation, the regulations of the U.S. Securities and Exchange Commission or any rules of a securities exchange such as the New York Stock Exchange, the American Stock Exchange or the NASDAQ; 3. User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. By posting any User Content, you represent and warrant that you have the lawful right to distribute and reproduce such User Content; 4. User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity; 5. Unsolicited promotions, political campaigning, advertising or solicitations; 6. Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers; 7. Viruses, corrupted data or other harmful, disruptive or destructive files; and 8. User Content that, in the sole judgment of Sullivan’s Jewelers, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or our Site, or which may expose Sullivan’s Jewelers or its users to any harm or liability of any type. Sullivan’s Jewelers takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is Sullivan’s Jewelers liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. Your use of Interactive Areas is at your own risk. As a provider of interactive services, Sullivan’s Jewelers is not liable for any statements, representations or User Content provided by its users in any public forum, personal home page or other Interactive Area. Although Sullivan’s Jewelers has no obligation to screen, edit or monitor any of the Content posted in any Interactive Area, Sullivan’s Jewelers reserves the right, and has absolute discretion, to remove, screen or edit any User Content posted or stored on our Site at any time and for any reason without notice, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on our Site at your sole cost and expense. Any use of the Interactive Areas or other portions of our Site in violation of the foregoing violates these Terms and Conditions and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or our Site. In order to cooperate with legitimate governmental requests, subpoenas or court orders, to protect Sullivan’s Jewelers’ systems and customers, or to ensure the integrity and operation of Sullivan’s Jewelers’ business and systems, Sullivan’s Jewelers may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e. name, email address, etc.), IP addressing and traffic information, usage history, and posted User Con-tent. Sullivan’s Jewelers’ right to disclose any such information shall govern over any terms of Sullivan’s Jewelers’ Privacy Policy. If you post User Content to our Site or if Sullivan's Jewelers custom designs jewelry for you, unless we indicate otherwise, then you grant Sullivan’s Jewelers and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content throughout the world in any media. You grant Sullivan’s Jewelers’ and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the User Content that you post or you otherwise have the right to post such User Content to our Site; (b) the User Content is accurate and not misleading; and (c) use and posting of the User Content you supply does not violate these Terms and Conditions and will not violate any rights of or cause injury to any person or entity. Privacy Sullivan’s Jewelers wants you to know that your privacy is important to us. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, how we use the information we collect. Any reference to our “Site” includes our website, and any reference to our “Services” includes our Site, customer service phone line and other shopping or product services offered by Sullivan’s Jewelers. Collection, Use, And Sharing of Information When you visit Sullivan’s Jewelers or use Sullivan’s Services, you may decide to provide us with your personal information. You should know that Sullivan’s receives and may store all personal information (whether written or oral) that you provide to us. We may also collect certain information automatically from you. Depending on how you interact with Sullivan’s Jewelers website or services, we may collect, use, and share the following categories of information about you (unless otherwise restricted by law): When You Navigate to Sullivan’s Jewelers Site Categories of Data Sullivan’s May Collect • Information gathered through cookies and other tracking technology (see the Tracking Technology section for more information) • Device and browser information • Information gathered through web server logs • General location information How Sullivan’s May Use the Data Collected • To run essential features on the site • To optimize the performance of the site • To detect security issues and prevent fraud • To offer you personalized content, including by providing customized content and advertising, which may be on our Site, other websites, mobile devices or applications, or other channels (whether online or offline) • To understand our customer demographics, preferences, interests, and behavior • To improve marketing and promotional efforts, and overall customer experience Who Sullivan’s May Share Your Data With • Site optimization service providers • Site security service providers • Marketing service providers Consequences of Not Providing Data • The Site may not run correctly • You may not be able to make a purchase • You may not receive Sullivan’s Jewelers marketing When You Interact with Features on Sullivan’s Jewelers Site Categories of Data Sullivan’s May Collect · Information gathered through cookies and similar tracking technologies (such as mobile device identifiers) · Your product browsing history · Information provided through your Wishlist How Sullivan’s May Use the Data Collected · To provide you information on items you added to your Wishlist or viewed recently · To provide and improve our services and product offerings, and develop new ones · To understand our customer demographics, preferences, interests, and behavior Who Sullivan’s May Share Your Data With · Service providers who power the features on our Site Consequences of Not Providing Data · We will not be able to provide you with personalized content · Some features on our site will not be able to run When You Make a Purchase with Sullivan’s Jewelers Categories of Data Sullivan’s May Collect · Your full name · Your phone number · Your email address · Your physical address · Your payment information How Sullivan’s May Use the Data Collected · To facilitate your purchase and provide requested services · To facilitate your warranty or other services such as cleanings, repairs, or resizes of your products · To confirm and track your order · To facilitate returns · To detect and prevent fraud and other abuse Who Sullivan’s May Share Your Data With · Payment service providers · Shipping providers · Fraud and security service providers Consequences of Not Providing Data · You may not be able to make a purchase · You may not have access to our warranty or other services · You may not be able to return a product When You Contact Sullivan’s Jewelry Consultants via Phone, Email or in Person Categories of Data Sullivan’s May Collect · Your full name · Your phone number · Your email address · Your physical address · Your order details How Sullivan’s May Use the Data Collected · To help you complete an order · To respond to your comments, inquiries, and requests · To facilitate returns · To improve your customer experience Consequences of Not Providing Data · You may not be able to communicate with our Customer Service team When You Submit Information for Marketing Purposes, to Share Items with a Friend or for Participation in Contests or Sweepstakes Categories of Data Sullivan’s May Collect · Your full name · Your email address · Your friend’s name and email address How Sullivan’s May Use the Data Collected · To provide you with information and offers relevant to you · To allow you to share Sullivan’s Jeweler’s products with your friends · To administer and fulfill our contests and other promotions Who Sullivan’s May Share Your Data With · Our sweepstakes service providers · Our marketing service providers Consequences of Not Providing Data · You will not receive updates from Sullivan’s Jewelers. · You may not be able to participate in any contests, sweepstakes, or other promotions · You may not be able to share products with your friends When You Review a Product Categories of Data Sullivan’s May Collect · Your full name · Your e-mail address · Your review of our product and any pictures you submit How Sullivan’s May Use the Data Collected · To provide other customers with reviews of our products · To provide and improve our services and product offerings, and develop new ones Who Sullivan’s May Share Your Data With · Our product review service providers Consequences of Not Providing Data · You will not be able to post a review of Sullivan’s Jewelers products When You Interact with Us via Social Media Categories of Data Sullivan’s May Collect · Your name · Your social media username · The content of your social media post How Sullivan’s May Use the Data Collected · To provide you with information and offers relevant to you · To respond to your comments, inquiries, and requests · To help administer and fulfill our contests and other promotions Who Sullivan’s May Share Your Data With · The social media platform on which you interact with Sullivan’s Jewelers Consequences of Not Providing Data · You will not be able to interact with Sullivan’s Jewelers on social media Additionally, Sullivan’s Jewelers may use your information to comply with applicable legal requirements and Sullivan’s Jewelers’ policies and procedures, and for any other uses with your consent. Sullivan’s Jewelers may also combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through cookies and other technologies, and information that we receive from our partners, affiliates and other third parties. Sullivan’s Jewelers may use that combined information to better provide you the services and to better provide you personalized content, customized content and advertising. Tracking Technology Sullivan’s Jewelers may use, or permit our business partners to use, the following tracking technologies for the purposes described below: Cookies: A cookie is a small file that resides on your computer, mobile phone, or other device, and allows us or our business partners to recognize your device when you return to Sullivan’s Jewelers website and record information about your usage of our Site. Sullivan’s Jewelers uses cookies for five general purposes as follows: 1. Essential Operational: Cookies are necessary to allow Sullivan’s Jewelers to operate our Services. For example, they are required to help you access secure areas (such as your account pages) and to use features like our shopping basket. 2. Performance and Functionality: Cookies help Sullivan’s Jewelers enhance the performance and functionality of our Services. For example, cookies help us identify you or your device when you come back to our Service so that you do not have to login to see your shopping basket. 3. Analytics, Customization and Security: Sullivan’s Jewelers uses analytics and customization cookies, including third party cookies, to gather information on how our Services are being used by our visitors and to measure how popular our marketing campaigns are. We use the data we get to help customize our Services for you and make the content you see as relevant as possible. We also use the data we collect to help identify and prevent fraud, and to track visits from our affiliates or partners. 4. Targeting/advertising: Cookies help Sullivan’s Jewelers to customize and regulate (e.g., by capping the frequency of) the advertisements you receive, provide you with tailored offers, and measure the effectiveness of our advertising. For instance, if we target an ad campaign through an online advertising network, we might use cookies on our Site to estimate how many viewers of the ad later visited our Site – and therefore, how effective the ad campaign was. Or, we might “retarget” visitors to our Site by providing them offers (whether through online display media, email or direct mail) similar to those they viewed or expressed interest in during their Site visits. See the section below titled Interest Based Advertising for more information. 5. Social networking cookies: Cookies allow visitors to share our pages and con-tent through third-party social networking websites. Website and mobile application log files: Sullivan’s Jewelers may make use of log files created automatically with access and use of our Services for analytics purposes. Tracking Images: Sullivan’s Jewelers may use tracking images (such as GIFs), which are small image files that we embed into our emails, to learn whether you opened or forwarded the email or clicked on any of the content. This information tells us about our email’s effectiveness and helps us ensure that we’re delivering information that you find interesting. Local Storage: Sullivan’s Jewelers uses local storage (such as HTML5 or Flash) to provide you a rich web experience and to provide you with relevant content and advertising. Other technologies: Sullivan’s Jewelers may make use of other tracking technologies similar to the ones described above for similar purposes described above. Interest Based Advertising: Third parties may use cookies and other technologies to collect information about your online activities over time and across different websites, including our Site. Third parties Sullivan’s Jewelers works with may also use other “device graphing” information in order to make inferences and connections about our customers and potential customers across various devices – such as mobile phones, tablets and browsers. (These companies may, for instance, make inferences that devices seen at a common IP address are used by common users.) Companies that we share information with may use the information we provide to them, often in combination with their existing information, to provide you with more relevant advertising tailored to your interests. We also may obtain information for this purpose from third-party websites on which our ads are served. The information our ad networks may collect on our behalf includes data about your visits to websites that serve Sullivan’s Jewelers advertisements, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our websites and on third-party websites that participate in these ad networks. Information That We May Share with Others Along with the sharing described above, Sullivan’s Jewelers may share your information, including personal information, with others as follows: Sullivan’s Jewelers entities: We may share your personal information with our affiliated entities, e.g., any corporate subsidiaries or affiliates. Service Providers: Sullivan’s Jewelers may use third-party service providers to perform certain services on our behalf, including: shipping, payment processing, billing and collections, data storage/management, webhosting, fulfillment, assembly, marketing (including but not limited to direct marketing via postcards, letters, email and SMS and text delivery platforms) and data enhancement, mailing, and emailing as well as various customer, tech and operational support. If these Service Providers need access to personal information in order to perform their services, we only authorize them to use the data as necessary to perform services related to such assistance. In limited circum-stances where your information is shared with a Service Provider, it may be subject to additional protections under the Service Provider’s own privacy policies. Children Under 13 Sullivan’s Jewelers does not knowingly collect personal information from children un-der the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will delete the data from our systems. Links Sullivan’s Jewelers website may provide links to third-party websites which are outside our control and not covered by this Privacy Policy. We encourage you to review the privacy policies posted on these (and all) websites. Security Sullivan’s Jewelers utilizes a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personal information from unauthorized access, use or disclosure. While we strive to safeguard your personal information, we cannot guarantee or warrant the security of any information you disclose or transmit to us. Accessing and Updating Your Information If you have created a Sullivan’s Jewelers account, you can review and change certain personal information relating to your Sullivan’s Jewelers account at any time by logging on to your account. Otherwise, to learn more, please contact us via phone or email as set forth below. Marketing Choice/Opt-Out Where permitted by applicable law, Sullivan’s Jewelers wants to communicate with you on our marketing initiatives, but only if you want to continue to hear from us.

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Sullivan's Jewelers

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