FAQ – Sullivan's Jewelers

Orders

As your personal jeweler, we keep records of purchases for your shopping convenience. Anything we can do to cater to your needs and offer a personalized experience for you, please let us know. If you have any questions or want to customize an item on the website, it is our pleasure.

How do I place an order?

When you see a jewelry item to purchase, simply put it in your cart and proceed to check out. If you’d like to personalize a selection, please contact us at 321-978-2200 during business hours with the stock number to discuss personalization options for your order. If it is before or after business hours, you can leave a voicemail or email us at sullivanjeweler@gmail.com with your questions and contact information and we will get back to you as soon as possible.

How long does it usually take?

If the item is in stock and ready to go, you will receive the product within 5 to 7 business days. Shipping confirmation and tracking number will be texted or emailed to you. If the item is needed quicker, accommodations can be made. If you want to customize a product, we will do our best to meet your expectations. Please contact us at 321-978-2200.

Do you offer gift wrapping or personalized notes?

Absolutely! Just let us know at checkout or during your appointment, and we’ll make sure your gift arrives beautifully wrapped and offers the sentimental sparkle from the inside, out!

Can I cancel my order?

Depending on the status of your order, it may be possible to cancel the order. Please Call us at 321-978-2200.

Returns

Returns are rare, just like the treasures we share. We have been serving clients for generations for a reason. We aim to please. Let us know if you have a return and we will do our best to make it right. Win-wins are what we specialize in, along with helping you shine:)

Can I return a custom item?

All special orders, personalized items, one-of-a-kind, custom and consignment jewelry are final sale. No returns on such items.

What if I receive a damaged or incorrect item?

Quality control is a steadfast priority at Sullivan’s Jewelers. If an item is damaged in shipping or you receive the incorrect item, please contact us at sullivanjeweler@gmail.com or 321-978-2200 as soon as possible within 3 business days of your receipt of the item.

How can I start a return?

All returns/exchanges being shipped require a pre-assigned Return Merchandise Authorization Number provided by Sullivan’s Jewelers. Please contact Sullivan’s Jewelers at sullivanjeweler@gmail.com for a Return Merchandise Authorization Number within 3 business days of jewelry pickup/delivery.

Do you offer exchanges or in-store credit?

Sullivan’s Jewelers will honor refunds or exchanges for store credit on in stock jewelry purchases for up to 10 business days post pickup/delivery. Please contact Sullivan’s Jewelers at sullivanjeweler@gmail.com or 321-978-2200 for a Return Merchandise Authorization Number within 3 business days of jewelry pickup/delivery. All jewelry must be in the original condition to qualify for a refund/exchange/store credit. Sullivan’s Jewelers reserves the right to inspect all jewelry prior to refund or exchange for wear or damage. In order to complete a return or exchange, Sullivan’s Jewelers requires a receipt or proof of purchase, along with the original packaging. Special accommodations can be made by the purchaser if the item was a gift. Store credit will be valid for 90 days. A restocking fee of 10% is deducted on all refunds. Shipping for returns or exchanges is at the purchaser’s expense.

Estate Jewelry

Our jewelry legacy is built on generations of love. We love to keep heirlooms shining bright from one generation to the next.

What is Estate Jewelry?

Estate jewelry is any piece that has been previously owned. It includes both antique (over 100 years old) and vintage (20–99 years old) styles, with many pieces featuring unique craftsmanship, old-world diamond cuts, and one-of-a-kind settings. The estate jewelry may be previously enjoyed but we make sure it is in good repair before it is curated into our collection.

How do I know if a piece is authentic or valuable?

Our trained staff will evaluate your piece’s materials, craftsmanship, gemstones, and time period. We offer complimentary in-store consultations, and for more formal evaluations, we provide appraisal services.

Why choose estate jewelry over new jewelry?

Estate jewelry is sustainable, sentimental, and unique. These timeless pieces carry history and character while offering exceptional value. Plus, buying estate supports a more eco-conscious, sustainable jewelry experience.

What if I inherit jewelry that’s not my style?

That’s where we shine. We can repurpose, restyle, or redesign your inherited jewelry into something you’ll love to wear—or offer a trade-in toward a new piece. It’s part of our refresh-repurpose-recycle philosophy.

Can I shop your estate jewelry online?

Yes! Many of our one-of-a-kind estate pieces are listed on our website at StaciSullivansJewelers.com. New treasures are added regularly, so check back often—once a piece sells, it’s gone!

Appraisals & Evaluations

Need information about your jewelry for insurance, estate, or your own edification?

What is a jewelry appraisal, and why do I need one?

A jewelry appraisal provides a professional evaluation of your piece’s quality, components, and current market value. It’s essential for insurance, estate planning, resale, and peace of mind. Our appraisals are detailed, accurate, and tailored to your needs.

What does the appraisal process include?

We carefully examine your jewelry using tools like loupes, microscopes, and UV light. We assess:

Gemstones (cut, color, clarity, carat)
Diamonds (quality and quantity)
Metal type, weight, and purity
Overall condition and craftsmanship
Setting quality and uniqueness

You’ll receive a written appraisal with photos and a retail replacement or fair market value estimate.

Should I insure my jewelry?

Yes! Jewelry insurance protects against theft, mysterious loss, and damage. It’s especially recommended for high-value or sentimental pieces. Knowing your jewelry is covered gives you confidence and peace of mind.

Does Sullivan’s provide appraisals for insurance purposes?

Yes, we offer professional appraisals that meet insurance requirements. Most jewelry policies require itemized, updated appraisals to ensure proper coverage and valuation.

What’s the best way to protect my jewelry—even if I don’t insure it?

Regular cleanings: Use gentle soap and water. Avoid harsh chemicals.
Safe storage: Keep items in a soft pouch or lined jewelry box.
Routine inspections: Catch loose stones, worn prongs, or damaged clasps before they become bigger issues. We offer complimentary inspections and cleanings in-store!

Care & Repairs

We love to help restore, refresh, repurpose, and revitalize your precious jewelry.

Can all jewelry be repaired?

Most jewelry can be repaired, though antique or delicate pieces may require special attention. Our team has extensive experience in restoring older, sentimental, or custom jewelry while maintaining its original integrity and value.

What are the most common types of jewelry repairs?

Our most common repair services include:

Ring sizing
Chain and clasp repairs
Stone tightening or replacement
Prong re-tipping
Pearl restringing
Soldering and laser welding
Rhodium plating
Cleaning, polishing, and refurbishing tarnished or worn jewelry

Why choose Sullivan’s Jewelers for my repair work?

With over 70 years of experience and a family-run legacy, we offer expert craftsmanship and on-site repair services—meaning your jewelry stays safely with us. Whether it’s an heirloom or a recent gift, we treat every piece with the care and attention it deserves.

How often should I have my jewelry cleaned or inspected?

We recommend a professional inspection and cleaning every 3 to 6 months for jewelry you wear often, and at least once a year for pieces worn occasionally. At Sullivan’s Jewelers, we offer complimentary cleaning and inspections—whether you purchased your jewelry from us or not.

What are the best ways to care for my jewelry at home?

Clean with mild soap and water—never harsh chemicals.
Store pieces separately in soft pouches or lined boxes to prevent scratching.
Avoid wearing jewelry while swimming, cleaning, or exercising.
Keep your jewelry away from vents, drains, and cosmetics (especially pearls).

Regular care and caution can help preserve beauty and prevent costly repairs.

Sullivan’s Signature Sparkle Sessions

We are here to help you shine, from the inside, out.

What is a Sparkle Session?

A Sparkle Session is a personalized one-on-one appointment designed to help you evaluate your jewelry collection—both the pieces you wear often and the ones sitting in your jewelry box. Whether it’s heirloom jewelry or modern designs, we’ll help you clean, assess, repurpose, or reimagine your collection to match your lifestyle.

What does the session include?

Your session includes:

Personalized jewelry style and lifestyle assessment
Creative solutions for unworn or outdated pieces
Complimentary cleaning and inspection
Discussion of fair market vs. replacement value
Options for redesign, trade-in, or consignment
A plan to either wear, reimagine, or let go with purpose

What are the Sparkle Session themes, and how do I choose one?

We offer five themed experiences; each tailored to your goals:

Generations of Grace – Creating family legacy jewelry through generational heirloom styling.
Design Your Legacy – Redesign jewelry to build meaningful precious heirloom pieces for your legacy.
Sparkle Your Way – Create a custom design from concept to creation!
Colorful Connections – Book a girlfriend or group redesign party with friends or family and receive store credit as a % of the party proceeds. Drinks and light refreshments offered.
Discover the Magic – Private, off-site consultations for high-value jewelry collections, dates offered upon approval/authorization.

We’ll help you select the right one based on your goals and collection.

Can you help me redesign heirloom jewelry?

Yes! Redesigning sentimental jewelry is one of our specialties. Whether it’s turning a brooch into a pendant or combining inherited rings into one signature statement piece, we can help you honor the original while creating something that fits your lifestyle today.

Why choose Sullivan’s Jewelers for legacy redesign?

With three generations of jewelry expertise and a passion for storytelling through heirlooms, Sullivan’s is more than a jewelry store—we’re your family jeweler. We combine expert craftsmanship, thoughtful design, and personalized service to help you shine in your own way, while honoring the legacy of those who came before and will shine after.

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