FAQ – Sullivan's Jewelers

Custom Jewelry and Redesign

We are here to help you shine, from the inside, out.

Can I have a custom piece of jewelry made in Melbourne, Florida?

Absolutely! Custom jewelry is one of our favorite things to do. At Sullivan’s Jewelers in Downtown Melbourne, we work with you to turn your ideas, inspiration photos, drawings, or dreams into a piece that feels uniquely yours. We’ll guide you through choosing your stones, metal, setting, and design so you feel comfortable every step of the way.

Can you redesign my old or inherited jewelry?

Absolutely. If you have jewelry you no longer wear but can't imagine parting with, we can explore ways to give it new life. We may be able to transform a ring into a pendant, combine stones from several pieces, or create an entirely new design while preserving the sentimental meaning behind the original jewelry. Bring your pieces to Sullivan’s, and we’ll talk through the possibilities.

Can I use my own diamond or gemstone in a custom design?

Yes! We can explore incorporating your existing diamond, gemstone, or family heirloom into a new design. During a consultation, we’ll evaluate the stone and discuss setting options, design ideas, and what will work best for your vision and lifestyle.

Do I need to know exactly what I want before meeting with a Sparkle Specialist?

Not at all! You don't need to know jewelry to get started. Bring us an inspiration photo, a rough idea, a meaningful story, or simply tell us what you like. We’ll help you explore your options and develop a design together.

How much does custom jewelry cost?

The cost depends on the design, metal, gemstones, and complexity of the piece. We’ll discuss your ideas and budget with you, explain the available options, and help you find a direction that feels right. Contact us or request a custom design appointment to get started.

How long does it take to make a custom piece?

Timing depends on the design, materials, and production process. We’ll discuss the expected timeline during your consultation and keep your needs in mind as we bring your piece to life. If you're working toward a special occasion or deadline, let us know early so we can discuss what's possible.

Do you offer custom engagement rings and wedding bands?

Yes! We work with customers to create meaningful engagement jewelry and wedding bands that reflect their personal style and story. Whether you have a specific design in mind or need help exploring options, we’ll guide you through the process.

Can you make a new piece using gold or diamonds from jewelry I already own?

We can explore whether your existing jewelry can be incorporated into a new design. Bring your pieces in so we can assess their materials and condition and discuss the best options for transforming them into something you'll love wearing.

Care & Repairs

We love to help restore, refresh, repurpose, and revitalize your precious jewelry.

Can all jewelry be repaired?

Most jewelry can be repaired, though antique or delicate pieces may require special attention. Our team has extensive experience in restoring older, sentimental, or custom jewelry while maintaining its original integrity and value.

What are the most common types of jewelry repairs?

Our most common repair services include:

Ring sizing
Chain and clasp repairs
Stone tightening or replacement
Prong re-tipping
Pearl restringing
Soldering and laser welding
Rhodium plating
Cleaning, polishing, and refurbishing tarnished or worn jewelry

Why choose Sullivan’s Jewelers for my repair work?

With over 70 years of experience and a family-run legacy, we offer expert craftsmanship and on-site repair services—meaning your jewelry stays safely with us. Whether it’s an heirloom or a recent gift, we treat every piece with the care and attention it deserves.

How often should I have my jewelry cleaned or inspected?

We recommend a professional inspection and cleaning every 3 to 6 months for jewelry you wear often, and at least once a year for pieces worn occasionally. At Sullivan’s Jewelers, we offer complimentary cleaning and inspections—whether you purchased your jewelry from us or not.

What are the best ways to care for my jewelry at home?

Clean with mild soap and water—never harsh chemicals.
Store pieces separately in soft pouches or lined boxes to prevent scratching.
Avoid wearing jewelry while swimming, cleaning, or exercising.
Keep your jewelry away from vents, drains, and cosmetics (especially pearls).

Regular care and caution can help preserve beauty and prevent costly repairs.

Can I bring jewelry to Sullivan’s for repair if I didn't buy it there?

You're welcome to contact us about a repair, even if the piece wasn't purchased at Sullivan’s. We'll assess the jewelry and discuss the available options based on its condition and the type of repair needed.

Can you resize my engagement ring or wedding band?

We offer ring sizing and other jewelry repair services. The best approach depends on the ring's design, metal, gemstones, and how much the size needs to change. Bring it in, and we can assess the piece and discuss your options. Sullivans Jewelers – Sullivan's Jewelers

Can you repair a broken necklace chain or replace a clasp?

Yes, chain and clasp repairs are among the repair services listed by Sullivan’s. Bring your necklace in so we can examine the damage and determine the appropriate repair.

Can you fix a loose diamond or replace a missing gemstone?

We offer stone tightening and replacement services. If you notice a loose stone or discover one is missing, stop wearing the piece until it can be inspected. We'll assess the setting and discuss the repair options.

Do you clean jewelry for free?

Yes! Sullivan’s offers complimentary jewelry cleaning and inspections in-store, including for pieces that weren't purchased from us. It's a great way to help keep your jewelry looking its best and catch potential problems early.

How often should I have my fine jewelry inspected?

We recommend professional cleaning and inspection every three to six months for jewelry you wear frequently, and at least once a year for pieces you wear occasionally. Regular checks can help identify loose stones, worn prongs, and other issues before they become bigger problems.

Orders

As your personal jeweler, we keep records of purchases for your shopping convenience. Anything we can do to cater to your needs and offer a personalized experience for you, please let us know. If you have any questions or want to customize an item on the website, it is our pleasure.

How do I place an order?

When you see a jewelry item to purchase, simply put it in your cart and proceed to check out. If you’d like to personalize a selection, please contact us at 321-978-2200 during business hours with the item description to discuss personalization options for your order. If it is before or after business hours, you can leave a voicemail or email us at sullivanjeweler@gmail.com with your questions and contact information and we will get back to you as soon as possible.

How long does it usually take?

If the item is in stock and ready to go, you will receive the product within 5 to 7 business days. Shipping confirmation and tracking number will be texted or emailed to you. If the item is needed quicker, accommodations can be made. If you want to customize a product, we will do our best to meet your expectations. Please contact us at 321-978-2200.

Do you offer gift wrapping or personalized notes?

Absolutely! Just let us know at checkout or during your appointment, and we’ll make sure your gift arrives beautifully wrapped and offers the sentimental sparkle from the inside, out!

Can I cancel my order?

Depending on the status of your order, it may be possible to cancel the order. Please Call us at 321-978-2200.

Returns

Returns are rare, just like the treasures we share. We have been serving clients for generations for a reason. We aim to please. Let us know if you have a return and we will do our best to make it right. Win-wins are what we specialize in, along with helping you shine:)

Can I return a custom item?

All special orders, personalized items, one-of-a-kind, custom and consignment jewelry are final sale. No returns on such items.

What if I receive a damaged or incorrect item?

Quality control is a steadfast priority at Sullivan’s Jewelers. If an item is damaged in shipping or you receive the incorrect item, please contact us at sullivanjeweler@gmail.com or 321-978-2200 as soon as possible within 3 business days of your receipt of the item.

How can I start a return?

All returns/exchanges being shipped require a pre-assigned Return Merchandise Authorization Number provided by Sullivan’s Jewelers. Please contact Sullivan’s Jewelers at sullivanjeweler@gmail.com for a Return Merchandise Authorization Number within 3 business days of jewelry pickup/delivery.

Do you offer exchanges or in-store credit?

Sullivan’s Jewelers will honor refunds or exchanges for store credit on in stock jewelry purchases for up to 10 business days post pickup/delivery. Please contact Sullivan’s Jewelers at sullivanjeweler@gmail.com or 321-978-2200 for a Return Merchandise Authorization Number within 3 business days of jewelry pickup/delivery. All jewelry must be in the original condition to qualify for a refund/exchange/store credit. Sullivan’s Jewelers reserves the right to inspect all jewelry prior to refund or exchange for wear or damage. In order to complete a return or exchange, Sullivan’s Jewelers requires a receipt or proof of purchase, along with the original packaging. Special accommodations can be made by the purchaser if the item was a gift. Store credit will be valid for 90 days. A restocking fee of 10% is deducted on all refunds. Shipping for returns or exchanges is at the purchaser’s expense.

Estate Jewelry

Our jewelry legacy is built on generations of love. We love to keep heirlooms shining bright from one generation to the next.

What is Estate Jewelry?

Estate jewelry is any piece that has been previously owned. It includes both antique (over 100 years old) and vintage (20–99 years old) styles, with many pieces featuring unique craftsmanship, old-world diamond cuts, and one-of-a-kind settings. The estate jewelry may be previously enjoyed but we make sure it is in good repair before it is curated into our collection.

How do I know if a piece is authentic or valuable?

Our trained staff will evaluate your piece’s materials, craftsmanship, gemstones, and time period. We offer complimentary in-store consultations, and for more formal evaluations, we provide appraisal services.

Why choose estate jewelry over new jewelry?

Estate jewelry is sustainable, sentimental, and unique. These timeless pieces carry history and character while offering exceptional value. Plus, buying estate supports a more eco-conscious, sustainable jewelry experience.

What if I inherit jewelry that’s not my style?

That’s where we shine. We can repurpose, restyle, or redesign your inherited jewelry into something you’ll love to wear—or offer a trade-in toward a new piece. It’s part of our refresh-repurpose-recycle philosophy.

Can I shop your estate jewelry online?

Yes! Many of our one-of-a-kind estate pieces are listed on our website at StaciSullivansJewelers.com. New treasures are added regularly, so check back often—once a piece sells, it’s gone!

Appraisals & Evaluations

Need information about your jewelry for insurance, estate, or your own edification?

Where can I get jewelry appraised in Melbourne, Florida?

Sullivan’s Jewelers offers jewelry appraisal services by appointment at our studio in Downtown Melbourne. We carefully examine your jewelry, including its gemstones, metals, craftsmanship, and condition, and provide a written appraisal appropriate to the purpose of the evaluation. Contact us to discuss your needs and schedule an appointment.

What is a jewelry appraisal, and why do I need one?

A jewelry appraisal provides a professional evaluation of your piece’s quality, components, and current market value. It’s essential for insurance, estate planning, resale, and peace of mind. Our appraisals are detailed, accurate, and tailored to your needs.

What does the appraisal process include?

We carefully examine your jewelry using tools like loupes, microscopes, and UV light. We assess:

Gemstones (cut, color, clarity, carat)
Diamonds (quality and quantity)
Metal type, weight, and purity
Overall condition and craftsmanship
Setting quality and uniqueness

You’ll receive a written appraisal with photos and a retail replacement or fair market value estimate.

How long does a jewelry appraisal take?

We don't offer same-day appraisals. Jewelry must remain with us for a thorough evaluation, and most appraisals take several weeks, depending on the number of pieces and our current workload. We'll discuss the expected timeline when you arrange your appointment.

What's the difference between an insurance appraisal and an estate appraisal?

An insurance appraisal generally documents a piece's estimated retail replacement value for insurance purposes. An estate appraisal typically focuses on fair market value, which can be useful when settling an estate or dividing jewelry among family members. The right appraisal depends on what you need it for, and we can help you determine which service is appropriate.

Does Sullivan’s provide appraisals for insurance purposes?

Yes, we offer professional appraisals that meet insurance requirements. Most jewelry policies require itemized, updated appraisals to ensure proper coverage and valuation.

What’s the best way to protect my jewelry—even if I don’t insure it?

Regular cleanings: Use gentle soap and water. Avoid harsh chemicals.
Safe storage: Keep items in a soft pouch or lined jewelry box.
Routine inspections: Catch loose stones, worn prongs, or damaged clasps before they become bigger issues. We offer complimentary inspections and cleanings in-store!

Diamonds, Gemstones, and Shopping

Find Your Perfect Sparkle

Does Sullivan’s Jewelers sell lab-grown and natural diamonds?

Yes! We offer both natural and lab-grown diamonds. If you're comparing the two, we can help you understand the differences and explore options that fit your preferences, design, and budget.

Can I shop for jewelry online and see it in person before purchasing?

Yes! You can browse our online collection and visit our Downtown Melbourne studio to see jewelry in person. If you have a particular piece in mind, contact us before visiting so we can help you plan your visit.

Can I personalize or customize a piece I see on your website?

In many cases, yes! Some pieces can be personalized or modified, depending on their design. Contact us with the item's name or stock number, and we'll discuss what options may be available.

What types of jewelry and gemstones does Sullivan’s carry?

Our collection includes engagement rings, wedding bands, gold jewelry, diamond jewelry, colorful gemstone pieces, and estate jewelry. We work with materials including 14K and 18K gold, platinum, and sterling silver, with gemstones such as sapphires, rubies, and tourmalines. Our selection changes as new pieces arrive.

Do you offer layaway?

Yes, Sullivan’s offers layaway. Contact us or visit the studio to discuss the available terms and find an option that works for your purchase.

Can you help me choose jewelry if I don't know much about gemstones or diamonds?

Of course! You don't need to be a jewelry expert to shop with us. We'll walk you through the options, explain what matters for your particular piece, and help you choose something that fits your style, lifestyle, and budget.

Visiting Sullivan's Jewelers

We Can’t Wait to Welcome You

Where is Sullivan’s Jewelers located?

We're located at 1916 Waverly Place in Downtown Melbourne, Florida, 32901. Our studio is a welcoming place to explore jewelry, discuss a custom design, bring in a repair, or talk through your family's heirlooms. We also have a private parking lot accessible from East Strawbridge Avenue.

Do I need an appointment to visit Sullivan’s?

You're welcome to stop by during our regular studio hours for shopping and repairs. We recommend making an appointment for custom design consultations, appraisals, and other personalized services so we can give you the time and attention you deserve.

What are your store hours?

Our current listed studio hours are Tuesday by appointment, Wednesday through Friday from 11 a.m. to 5 p.m., and Saturday from 10 a.m. to 3 p.m. We're closed Sunday and Monday. Please check our Visit Us page for the latest information.

How do I schedule a custom jewelry or appraisal appointment?

You can contact us at 321-978-2200 or visit our Appointments page to explore your options. We offer in-person and virtual shopping appointments, along with appointments for custom design, redesign, repairs, and appraisals.

FAQs